Issue : OWA search is not working for all of the users, No issues with Outlook users on Exchange 2010 SP3 RU7 on SBS server
Troubleshooting steps performed
1. Last time When Index catalog has been built : Recently
2. How many users are facing this issue : All
3. How many nodes of Exchange server : Single
4. What if Mailbox moved to another Server/ Database : Not possible (SBS)
5. Since when Users are facing this issue : After installing Windows Update
6. Is Search is working for outlook Client : Yes
7. On newly Created Test user, Search is working : Not working
9. Test-MailboxDatabase –MailboxDatabase <DB> : Error "Time out for test thread"
10. Test-ExchangeSearch : The MSExchangeSearch service isn't running.
11. “Microsoft.Exchange.Search.ExSearch.exe” from Task Manager and check the processor : Normal , between 6% to 12%
12. Please check Search on Different Internet Browser like Chrome or Firefox : Same issue,Not Working
13. Download SymLink from Repair-ExchangeSearchSymlinks.ps1 and run the command (this script repairs symbolic links) : Still Search is not working
14. .\ResetSearchIndex.ps1 [-force] <dbname> [<dbname>]...
You will receive an Event ID 109 when the rebuilding of the index starts for each database and an Event ID 110 for each database when the index rebuild has completed : Still Search is not working
15. After receiving Event ID 110 for each database, test to make sure search functions correctly with both OWA and Outlook operating in Online Mode : Still Search is not working
16. From Exchange SP3 media, Goto Setup.Exe folder and from Command Prompt with "Run as administrator" First run setup /PrepareAD and then run setup /PrepareSchema and after that reboot he box and make sure “Microsoft Exchange Search Indexer Service” and “Microsoft Information Store” service is started and checked the issue
Now, issue is resolved
Troubleshooting steps performed
1. Last time When Index catalog has been built : Recently
2. How many users are facing this issue : All
3. How many nodes of Exchange server : Single
4. What if Mailbox moved to another Server/ Database : Not possible (SBS)
5. Since when Users are facing this issue : After installing Windows Update
6. Is Search is working for outlook Client : Yes
7. On newly Created Test user, Search is working : Not working
9. Test-MailboxDatabase –MailboxDatabase <DB> : Error "Time out for test thread"
10. Test-ExchangeSearch : The MSExchangeSearch service isn't running.
11. “Microsoft.Exchange.Search.ExSearch.exe” from Task Manager and check the processor : Normal , between 6% to 12%
12. Please check Search on Different Internet Browser like Chrome or Firefox : Same issue,Not Working
13. Download SymLink from Repair-ExchangeSearchSymlinks.ps1 and run the command (this script repairs symbolic links) : Still Search is not working
14. .\ResetSearchIndex.ps1 [-force] <dbname> [<dbname>]...
You will receive an Event ID 109 when the rebuilding of the index starts for each database and an Event ID 110 for each database when the index rebuild has completed : Still Search is not working
15. After receiving Event ID 110 for each database, test to make sure search functions correctly with both OWA and Outlook operating in Online Mode : Still Search is not working
16. From Exchange SP3 media, Goto Setup.Exe folder and from Command Prompt with "Run as administrator" First run setup /PrepareAD and then run setup /PrepareSchema and after that reboot he box and make sure “Microsoft Exchange Search Indexer Service” and “Microsoft Information Store” service is started and checked the issue
Now, issue is resolved
