Outlook hangs after Mailbox migrated to Microsoft Cloud (Office 365)
https://blogs.msdn.microsoft.com/modonovan/2015/04/30/outlook-profile-doesnt-resolve-via-autodiscover-for-user-mailbox-moved-to-office-365/
Troubleshooting Steps.
> How many users are facing this issue
> Outlook Version and update to the latest patch, SP
> Outlook is connected to "Online Mode" or "Cached Mode"
> Check the Target address of the users from Portal
> Check the "Test Email Auto-Configuration" from Outlook
> Check the "Connection Status"
> Check the logs in the Outlook Sync folder
> If Outlook is
been added as Another users Mailbox or using the Shared Calendar
Cached Mode
> How to disable "Cache Mode"
> Then
Action >
> On the problematic machine, logging to check the if the issue is with the Office Portal like License
from this link https://portal.office.com/support/help.aspx?sid=sara#/
> how to check the Outlook Version
Start Outlook.
On the Help menu, click About Microsoft Office Outlook.
Verify the version information and the build number to determine the version of Outlook that is installed on your computer.
> Remove AutoMapping, use the MS Support article to AutoMap
> Download the OffCat software on the client Machine
> Enable outlook Troubleshooting Log
> Simple test would be, can the user, via their web browser, access these autodiscover end points?
> Perhaps their proxy server is preventing access to one of them e.g. *.outlook.com.
>to disable SCP i.e. just add ExcludeScpLookup as Dword and set to 1
>Fiddler is a great friend.
Autodiscover
=============
https://blogs.msdn.microsoft.com/modonovan/2015/04/30/outlook-profile-doesnt-resolve-via-autodiscover-for-user-mailbox-moved-to-office-365/
Troubleshooting Steps.
> How many users are facing this issue
> Outlook Version and update to the latest patch, SP
> Outlook is connected to "Online Mode" or "Cached Mode"
> Check the Target address of the users from Portal
> Check the "Test Email Auto-Configuration" from Outlook
> Check the "Connection Status"
> Check the logs in the Outlook Sync folder
> If Outlook is
been added as Another users Mailbox or using the Shared Calendar
Cached Mode
> How to disable "Cache Mode"
- On the File tab, click Account Settings in the Account Settings list.
- In the Account Settings dialog box, click the E-mail tab and then double-click your Microsoft Exchange Server account.
- In the Change Account dialog box, click More Settings.
- In the Microsoft Exchange dialog box, click the Advanced tab.
- Click to clear the Download shared folders check box.
> Then
Action >
> On the problematic machine, logging to check the if the issue is with the Office Portal like License
from this link https://portal.office.com/support/help.aspx?sid=sara#/
> how to check the Outlook Version
> Remove AutoMapping, use the MS Support article to AutoMap
> Download the OffCat software on the client Machine
> Enable outlook Troubleshooting Log
> Simple test would be, can the user, via their web browser, access these autodiscover end points?
> Perhaps their proxy server is preventing access to one of them e.g. *.outlook.com.
>to disable SCP i.e. just add ExcludeScpLookup as Dword and set to 1
>Fiddler is a great friend.
Autodiscover
=============
